Last Updated On – 15-07-2026
Yes. Very’s official customer contact page lists 0344 822 4650 as the telephone number for its Fraud Team, specifically for situations in which someone may have tried to access a customer’s account.
Very currently states that the fraud line is available:
- Monday to Friday: 8am to 6pm
- Saturday: 9am to 5pm
- Sunday: 10am to 6pm
However, seeing 0344 822 4650 on a phone screen does not prove that the caller genuinely works for Very. Criminals can alter caller ID information so that a call appears to come from a legitimate company number.
The safest response to an unexpected call is therefore to hang up, visit Very’s website independently and call the published fraud number manually.
Is 0344 822 4650 an Official Very Number?
As of 15 July 2026, 0344 822 4650 appears on Very’s official website under the heading “Fraud Team”.
The page indicates that the line should be used when someone has tried to access a customer’s account. This may include suspected account takeover, unauthorised login attempts or unusual activity connected with a Very account.
This confirms that the number itself is associated with Very. It does not, however, authenticate every incoming call displaying that number.
A person receiving an unexpected call should separate two questions:
- Is 0344 822 4650 published by Very? Yes.
- Is the person currently calling genuinely from Very? That must still be verified.
The distinction matters because telephone numbers belonging to genuine companies can be copied or “spoofed” by fraudsters.
Can Scammers Pretend to Call from 0344 822 4650?
Yes. Ofcom describes number spoofing as the practice of changing caller ID information to disguise the caller’s identity or imitate a real company or person.
A fraudster may therefore make a call appear to come from 0344 822 4650, even though the call did not originate from Very. The genuine owner of the number may have no involvement in the attempted scam.
Ofcom strengthened requirements in January 2025 requiring phone providers to block certain calls from abroad that falsely display UK landline numbers.
These measures make some forms of spoofing more difficult, but consumers should not treat caller ID as conclusive proof that a call is genuine.
Why Might Very’s Fraud Team Contact a Customer?
A legitimate fraud-related contact could concern unusual or potentially unauthorised activity involving a Very account.
Possible reasons may include:
- An attempted login from an unfamiliar device
- Changes to account or contact information
- An order the account holder does not recognise
- Suspicious payment activity
- A request made using personal details linked to the account
- An identity-theft concern
These examples are general possibilities rather than confirmation of Very’s internal fraud-detection procedures.
An unexpected call should not be ignored automatically, particularly where the customer has received an account alert or noticed an unfamiliar order. Nevertheless, the caller should be verified before any personal or financial information is discussed.
How Should Someone Verify a Call from 0344 822 4650?
The safest method is an independent callback.
A recipient can:
- End the incoming call without providing sensitive information.
- Open Very’s website by entering the address manually or using a trusted bookmark.
- Visit the official customer contact page.
- Dial 0344 822 4650 manually.
- Ask the fraud team whether it recently attempted to make contact.
- Review recent orders, payments, addresses and account changes through the official Very account.
The telephone number should not be redialled solely from a suspicious text message, email or pop-up. A scam message can contain a different telephone number while falsely claiming that it belongs to Very.
Where possible, the customer should also avoid using a website link supplied by an unexpected caller. The independent route reduces the risk of being redirected to a convincing imitation website.
What Are the Warning Signs of a Fake Very Call?
A call deserves particular caution when the caller creates urgency or tries to stop the recipient from independently verifying the situation.
Potential warning signs include a caller who:
- Demands an immediate payment or bank transfer
- Requests a password, security code or one-time passcode
- Asks for complete card or online banking credentials
- Says the recipient must move money to a “safe account”
- Threatens account closure, arrest or legal action unless payment is made immediately
- Refuses to allow the recipient to end the call and contact Very independently
- Sends a link and insists that it must be opened during the call
- Asks the recipient to install remote-access software
- Requests payment through cryptocurrency, vouchers or gift cards
The National Cyber Security Centre warns that phone scammers commonly impersonate trusted organisations and attempt to obtain personal details, banking information or money transfers.
A convincing tone, knowledge of the customer’s name or possession of partial account information does not establish legitimacy.
Personal details may have been gathered from social media, previous data breaches, phishing attempts or other sources.
What Should Someone Do After Receiving the Call?
The appropriate response depends on what happened during the conversation.
If the Call Was Missed
A missed call from 0344 822 4650 may be genuine, but the recipient does not need to return it directly through the call history.
The person can independently visit Very’s website, confirm the number and dial it manually. Account activity should also be checked through the official website or app.
If the Call Was Answered but No Information Was Shared
The recipient should end the call if uncertain and verify the contact independently.
It may be helpful to make a note of:
- The time and date of the call
- What the caller claimed had happened
- Any order, payment or account reference mentioned
- Whether a voicemail or follow-up message was received
These details can be shared with Very’s fraud team when the customer calls the official number.
If Login Details or a Password Were Shared
The account password should be changed immediately through the genuine Very website or app. A unique password that is not used for another service should be selected.
Where the same password has been used elsewhere, those accounts should also be secured. Email access is especially important because an email account can sometimes be used to reset retail and financial-account passwords.
If a One-Time Passcode Was Shared
A one-time passcode can be used to approve a login, transaction or identity-verification request. Very explains that OTPs are used as an additional security step for some online transactions.
Anyone who disclosed such a code during a suspicious call should contact Very’s fraud team promptly, review account activity and contact the relevant bank or card provider where payment details may be affected.
If Money Was Sent or Card Details Were Disclosed
The bank or card provider should be contacted immediately through the number on the card, banking app or official website.
Report Fraud advises victims to contact their bank or card company first when debit or credit cards, online banking, or cheques are involved. The incident can then be reported through the national fraud-reporting service.
How Can a Suspicious Very Call Be Reported?
People in England, Wales and Northern Ireland can report fraud and cybercrime through Report Fraud. Reports can be made online or by calling 0300 123 2040.
People in Scotland should report fraud to Police Scotland by calling 101.
Where a crime is taking place immediately or someone is in danger, the correct emergency number is 999.
Suspicious mobile calls and text messages can also be reported to a mobile provider by forwarding the number or message to 7726. This reporting service is free on participating UK mobile networks.
Is 0344 822 4650 a Freephone Number?
An important inconsistency appears on Very’s contact page. The company currently places the word “Freephone” above 0344 822 4650.
However, Ofcom’s general rules for 03 numbers state that calls cost no more than calls to geographic 01 or 02 numbers and must be included in inclusive-minute allowances in the same way.
That means an 0344 number is not inherently a freephone number in the same way as an 0800 or 0808 number.
In practice:
- The call may have no additional charge when included in the caller’s plan.
- Standard charges may apply when the caller has no inclusive minutes.
- The precise charge depends on the telephone provider and tariff.
- The organisation receiving the call cannot receive a share of the call charge.
Ofcom also confirms that 03 numbers are non-geographic, meaning the digits do not identify a particular UK town or city.
What Other Official Very Contact Numbers Are Available?
Very currently publishes several separate numbers for different customer needs.
| Department or service | Telephone number | Published availability |
| Customer Care, complaints and automated payments | 0800 11 00 00 | Monday to Friday 8am–6pm; Saturday and Sunday 9am–4pm |
| Financial difficulties or persistent debt | 0800 092 9042 | Monday to Friday 8am–8pm; Saturday 8am–6pm |
| Fraud Team | 0344 822 4650 | Monday to Friday 8am–6pm; Saturday 9am–5pm; Sunday 10am–6pm |
| StepChange Debt Charity | 0800 138 1111 | StepChange currently states Monday to Friday 8am–8pm and Saturday 9am–2pm |
Very publishes the first three numbers on its contact page. StepChange independently confirms its helpline number and opening hours on its own website.
Customers experiencing financial difficulty should use the dedicated support line rather than the fraud number unless they also believe that unauthorised account activity has occurred.
What If the Person Does Not Have a Very Account?
A call concerning a Very account should not automatically be dismissed merely because the recipient does not remember opening one.
There are several possible explanations:
- The caller has contacted the wrong telephone number.
- A previous holder of the number had a Very account.
- The call is fraudulent.
- Someone may have used the recipient’s personal information without permission.
- The recipient may have an older or inactive account.
The person should not give the caller additional personal information to “confirm” that no account exists. Instead, the incoming call should be ended and Very should be contacted through its published customer care or fraud number.
Where identity theft is suspected, the individual may also wish to review credit reports from the main UK credit reference agencies and look for unfamiliar accounts or searches. A credit report should be obtained directly through each agency’s official website rather than through a link supplied by a caller.
Final Takeaway
0344 822 4650 is currently listed on Very’s official website as the company’s Fraud Team telephone number. Its published purpose is to help customers when someone may have tried to access their account.
That confirmation does not mean every call showing the number is genuine. Caller ID spoofing allows criminals to imitate legitimate business numbers.
Anyone receiving an unexpected call should avoid sharing passwords, payment details or security codes, end the call and contact Very independently through its official website.
It is also important to understand that 0344 numbers are not automatically freephone numbers. They are charged in the same way as 01 and 02 calls and are normally included in applicable call allowances.
FAQs About 0344 822 4650
Who called from 0344 822 4650?
Very officially lists 0344 822 4650 as the contact number for its Fraud Team. Nevertheless, an incoming call displaying the number should be independently verified because caller ID can be spoofed.
Is 0344 822 4650 definitely from Very?
The number itself is published by Very. It is not possible to confirm that a particular caller is genuine from the displayed number alone. The safest approach is to hang up and dial the number manually from Very’s official contact page.
Why would Very’s fraud department call?
A genuine call could relate to a suspected attempt to access an account, unusual activity, an unfamiliar order or another account-security concern. Very does not publicly disclose every circumstance that may trigger a fraud review.
Should a missed call from 0344 822 4650 be returned?
It may be sensible to check the account, but the callback should be made using the number independently obtained from Very’s official website rather than relying solely on the call log.
How much does it cost to call 0344 822 4650?
Calls to 0344 numbers cost no more than calls to 01 or 02 numbers and must count towards inclusive minutes. A standard charge may apply when the caller has no applicable allowance.
What should someone do after giving the caller personal information?
The person should end the call, change affected passwords, contact Very’s fraud team independently and notify the relevant bank or card provider where financial information may be at risk. Fraud can also be reported to Report Fraud or Police Scotland, depending on location.
Can a scammer copy Very’s genuine telephone number?
Yes. Ofcom confirms that criminals can manipulate caller ID information to imitate the number of a legitimate organisation. A genuine-looking number should therefore be treated as one piece of information, not complete proof of identity.
Editorial Note: This article has been reviewed against official Very, Ofcom, National Cyber Security Centre and UK fraud-reporting guidance.
Disclaimer: This article provides general consumer information and does not constitute financial, legal or fraud-investigation advice. Contact Very, the relevant bank or card provider, Report Fraud or the police for guidance based on the specific circumstances.
